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Case study InterContinental Hotels Group. Business flexibility.
Web address: ihgplc.com

The rapidly changing business landscape and the accompanying uncertainty have become permanent features of both the Polish and global economies. Therefore, it’s no surprise that flexibility and agility are key determinants of future business success, both on the client side and for service providers. This flexibility led InterContinental Hotels Group to choose Telnap Telecom as their telecommunications service provider.

“I urgently needed a stable connection for a Client who wanted to organize a medical video conference in one of our hotels – a demonstration surgery for a group of doctors. I had previously used services from various operators, but something always went wrong. A colleague recommended Telnap Telecom to me, and we quickly finalized the arrangements. I liked the speed of action and personal contact,” – said Łukasz Łacny, IT Cluster Manager, IHG Group.

IHG now utilizes Telnap Telecom’s Internet at Crowne Plaza® Warsaw – The HUB located in the heart of the most dynamically developing business district in central Warsaw, near Rondo Daszyńskiego, as well as two Internet connections at Holiday Inn Warsaw City Centre. They also lease fiber optics between the Intercontinental Hotel and the Holiday Inn in Warsaw and utilize internet connections at Holiday Inn in Gdańsk.

Customer-Centric Approach

InterContinental Hotels Group understands the individual needs of its customers. It serves hotels in three different ways – as a franchisor, manager, and as an owner and lessor. It focuses on the primary, upscale, and luxury segments of the hotel industry, possessing a targeted portfolio of brands tailored to the needs and occasions of guests. IHG has 6000 hotels in over 100 countries, with another 1800 set to open in the next five years.


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Flexible Offer

Telecommunication connectivity is a part of IHG’s comprehensive offering. Telnap Telecom’s connections are used in selected locations as either primary or backup. “Thanks to this, I can offer clients specific bandwidth. If I need more at any given moment, there’s no problem. It happens very quickly. The fundamental thing is flexibility – I connected several points through one operator,” – said Łukasz Łacny.

Comprehensive Support

Flexibility and competitive pricing are important in the process of choosing a telecommunications service provider, but equally important is personal contact and proper technical support in case of problems. “Before I decided on broader cooperation with Telnap Telecom, I wanted to check how reliable their connection was and what the response time was. No problems arose, but the response time to my inquiries was speedy,” – added Łukasz Łacny.

About Telnap Telecom

Telnap Telecom is one of the largest independent fiber optic infrastructure operators in the Warsaw agglomeration, operating in the market for over 24 years. It has a network of over 2500 km of fiber optical routes, providing comprehensive telecommunications services to companies and public institutions from Warsaw and its surroundings (from Otwock to Łomianki and from Radzymin to Błonie). The largest telecommunications operators also use Telnap Telecom’s services.